12/15/2023 0 Comments Teletext customer service![]() ![]() ![]() Hopefully soon businesses will start to get back on their feet soon and start clearing backlogs of work. Unfortunately at the moment lots and lots of patience and forbearance is required. If not they may not to have paid yet, but there is no blanket 60 days post departure rule. If the room rate was non-refundable they may have paid it upfront. Teletext are likely buying the hotel through a third party bed bank or Receptive and they may have different trading conditions. “and say waiting on hotel refunds The hoteliers have hadvised that they do not get paid in advance, only up to 60 days after your holiday.” Many airlines have also not been refunding in cash, many just issuing credit notes or travel waivers. “They have refunds from airlines which they are keeping” You current do not have a right to cancel without penalty for a holiday in July and August. “In fact they have not allowed customers to cancel their holiday for July or August and the reaons may not be pandemic related.” Very limited options for Indian staff to work from home. Company operations would have come to a sudden stop. ![]() When the Indian Government places the county into lockdown they gave four hours notice. Their main contact centre is in India and has been for some time. “They have closed down phone lines, post generic responsex to emails, sealed off their mailboxes to prevent any mail, shut down offices and shipped their ops out to India.” If a flight only on a EU carrier or a flight departing from the U.K./EU it would be community regulation EU261/2004. If you have a package or linked travel arrangement it is the PTR’s which cover refunds. > Refunds are not covered by the FCO travel advisory. > As already pointed out, many companies have not been processing refunds in accordance with the Package Travel Regulations. > If this is indeed a holiday for July or August most certainly the holiday has not been cancelled due to Cv19 at this time. “Holidays cancelled due to COVID19 This is the only company that refuses refunds going against FCO guideline” If you want the worst service you'll ever experience, lies and broken promises, then by all means carry on and waste countless hours with Teletext Holidays.Not defending them but hoping that by posting comments to your remarks you might have a better understanding of the situation. I urge anyone else thinking about booking with Teletext Holidays to seriously think about booking with literally any other holiday operator if you actually want to have a holiday without stress. ![]() Why can't you just be honest with your customers and keep your promises?! My reviews are justified and will continue until I actually get somewhere. That was 2 and a half hours ago! It either a really long call or just another example of the pathetic and dreadful service that Teletext Holidays seem hell bent on providing. After a few minutes the colleague came back to me and explained that the guy who had spoken to me a week ago was on another call, but would call me back as soon as he was done. It took a pretty standard half an hour of waiting to speak to someone who looked at my notes and then put me on hold. Finally after 8 months I thought I was getting somewhere.how wrong I was! I waited 7 days before I called them back today. The colleague from the customer support team took all of my details and ensured me I would get a call back from him within 24 hours and he would personally sort out my rebooking. Following my last review I did actually receive a call, but maybe this was a coincidence. Once again Teletext Holidays have let me down in their pursuit to provide the worst customer service they possibly can. ![]()
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