12/15/2023 0 Comments Diligent robot moneywell![]() It was clear that in its current form MoneyWell was not a financially viable product and for it to have a healthy future it needed a significant overhaul that would both excite its existing users and entice many new ones.Īt this point it was early 2019, we were about three months into this new adventure, and it had become evident that merely patching up the current product might help in the short term but doing that would make the long term sustainability and stability of MoneyWell a lot harder. So here we were, the excited new owners of a product that had only a small number of users, albeit very dedicated users, and almost no sales. Because Moneywell’s users had no idea of its future, they couldn’t recommend it to their friends and colleagues, so almost no new users were coming into the MoneyWell fold. Once we had been through all the user support emails and been in touch with as many people as we could we had a pretty clear picture that Moneywell could best be described as a product once loved by many, but now only used by a few (compared to its peak). Moneywell had once had Dropbox syncing, but when the Dropbox version 1 API was closed down, Moneywell Sync had just stopped working, and for many, that was when their relationship with MoneyWell had come to an end. Then, of course, there was the elephant in the room, syncing. The next most common response we received was just a simple thank you that we had taken over and the product that people loved and enjoyed now had a chance of both survival and improvement. The most common response we had from people was a genuine delight that MoneyWell might now have a future accompanied by an apology that because of its lack of support for so long the user had understandably moved on to another product to do their budgeting. ![]() We decided that by going through every one of them (and answering them), we could work out what issues people were having and work out where we needed to take MoneyWell. ![]() In the beginning, we found there were thousands of unanswered support requests in the support system going back several years. ![]() When we, Scotty, Matt and Sam, took over MoneyWell just under two years ago, we felt that we would have a new major release out in about six months and you would all think we were heroes and the world would be perfect. ![]()
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